A.J Adams
Author
Language
English
Description
Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . .
"Ma'am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you'd like to, you could-"
"But that's not a liquid!"
"Excuse me, ma'am?"
"It's not a liquid! It's water!"
Retailers, restaurants, and tech support providers believe service is king,...