From the Book - First edition.
Introduction: Fear consensus, love dissent
Part I. Majorities versus troublemakers: the art of persuasion
Even one dissenter makes a difference
Dissent as an art in changing hearts and minds
Part II. Consensus versus dissent: closed minds versus open minds
Consensus narrows thinking
Part III. Groupthink versus groups of thinkers
Group decisions: often in error, never in doubt
Better decisions: dissent, diversity, and devil's advocates
